Samsung WIP-500M Specifikace

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-tions concerning information pre

1.6 BAYFACE LAYOUT - MULTIPLE CABINET SYSTEMPSU-BPSU-B/PSU60Cabinet 1 / Slot 1Cabinet 1 / Slot 2Cabinet 1 / Slot 3Cabinet 1 / Slot 4Cabinet 1 / Slot 5

• CANCELED – Both the guest room bill and wake up call activity report will indicate each canceled wakeup call. Only Hotel / Motel administrator’s key

6.3 SAMPLE REPORTS AND PRINTOUTS6.3.1 GUEST ROOM BILL PRINTOUT6.3.2 ROOM STATUS PRINTOUTS– AVAILABLE– OCCUPIED– NEEDS CLEANING– NEEDS MAINTENANCE–

6.3.1 GUEST ROOM BILL PRINTOUTPrintout includes the following information: Date and time the bill was printed Room number requested Daily room char

GUEST BILL FROM [SUNSHINE SUITES ] 01/28/99 14:13CHARGES BILLED TO ROOM NUMBER : 210ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE210 01

6.3.2 ROOM STATUS PRINTOUTPrintout includes the following information: Date and time the report was printed Status of guest and meeting rooms– On an

ROOM STATUS PRINTOUT AVAILABLE 11:59 12/02ROOM STATUS ROOM STATUS ROOM STATUS209 AVAILABLE 220 AVAILABLE 213 AVAILABLE215 AVAILABLE 217 AVAIL

ROOM STATUS PRINTOUTPrintout includes the following information: Date and time the report was printed Status of guest and meeting rooms– On an indiv

ROOM STATUS PRINTOUT OCCUPIED 13:56 11/02ROOM STATUS ROOM STATUS ROOM STATUS211 OCCUPIED 212 OCCUPIED 214 OCCUPIED216 NEED MAINTENANCE 218 OC

ROOM STATUS PRINTOUTPrintout includes the following information: Date and time the report was printed Status of guest and meeting rooms– On an indiv

ROOM STATUS PRINTOUT NEEDS CLEANING 13:50 11/02ROOM STATUS ROOM STATUS ROOM STATUS211 NEEDS CLEANING 212 NEEDS CLEANING 214 NEEDS CLEANING215

1.7 TECHNOLOGYMEMORYThe system operates using stored program control.This program is stored on a SmartMedia card inserted into theMain Control Process

ROOM STATUS PRINTOUTPrintout includes the following information: Date and time the report was printed Status of guest and meeting rooms– On an indiv

ROOM STATUS PRINTOUT NEED MAINTENANCE 14:01 11/02ROOM STATUS ROOM STATUS ROOM STATUS216 NEED MAINTENANCE 308 NEED MAINTENANCE 40

ROOM STATUS PRINTOUTPrintout includes the following information: Date and time the report was printed Status of guest and meeting rooms– On an indiv

ROOM STATUS PRINTOUT HOLD 11:58 12/02ROOM STATUS ROOM STATUS ROOM STATUS212 HOLD 214 HOLD 309 HOLD401 HOLDSunshine Suite

ROOM STATUS PRINTOUTPrintout includes the following information: Date and time the report was printed Status of guest and meeting rooms– On an indiv

ROOM STATUS PRINTOUT ALL 13:58 11/02ROOM STATUS ROOM STATUS ROOM STATUS209 AVAILABLE 210 AVAILABLE 211 OCCUPIED212 OCCUPIED

6.3.3 TRANSACTION RECORD OUTPUT SAMPLEThe PMS output stream includes information from all transactions within the Hotel / Motel system. This is aone w

211 01/29 06:10 02 RM CHARGE 5555 69.99211 01/29 06:10 02 STATE TAX 4.19211 01/29 06:10 02 BED TAX 1.50211 01/29 06:10 93 Check In 5555 000.00211 01/2

6.3.4 INDIVIDUAL GUEST PHONE BILLPrintout includes the following information: Date and time the bill was printed Room number requested Date and tim

PHONE BILL FROM [SUNSHINE SUITES ] 02/11/99 13:44CHARGES BILLED TO ROOM NUMBER: 211ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE211 02/10 15:30 TEL

6.3.5 ALL GUEST PHONE BILL (SMDR)SMDR REPORT FOR [H/M Sample] 01/02/95 17:12==========================================================================

6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORTPrintout includes the following information: Date and time the report was printed Room number requested Time

WAKE UP ACTIVITY FROM [SUNSHINE SUITES ] 01/22/98 14:35CHARGES BILLED TO ROOM NUMBER: 213ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE213 01/23 12:

SAMSUNG TELECOMMUNICATIONS AMERICAKEY SYSTEMS LIMITED WARRANTYSAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized Dealers and to th

NOTES

PART 2. HARDWARE DESCRIPTIONS2.1 SYSTEM CABINETSThe cabinets that make up the OfficeServ 500 system are of metal construction and may be utilized as e

* The ESM must be installed in this position in a Multiple Cabinet .Note:Only one of any type of daughter board may be installed on any processor card

LOCAL CONTROL PROCESSOR (LCP2)The Local Control Processor (LCP2) card is installed in a dedicated processor slot, slot 10, of each Expansion KSUand do

2.2.2 PROCESSOR CARD DAUGHTER BOARDSThere are five types of daughter board that fit on the various processor cards. Some daughter boards will onlywork

MISCELLANEOUS FUNCTION MODULE (MISC)The Miscellaneous Function Module (MISC) daughter board installs in position MCP2-D3 on the MCP2 card in asingle c

TEPRI/TEPRIa DIGITAL TRUNKWhen programmed as a T1 this card provides up to 24 trunk circuits in any combination of the following:• Loop start lines• D

2.3.2 STATION CARDSDLIThis card is an eight circuit digital station interface card that provides 2B+D service when installed in any univer-sal card s

Publication InformationSAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to reviseinformation in this publication for any rea

2.3.3 OTHER CARDSAUTO ATTENDANTThis optional card can be used for either the Automated Attendant, Uniform Call Distribution or a combination ofboth.

2.4 STATION EQUIPMENT2.4.1 DS 5000 SERIES EQUIPMENTDS 5021D KEYSET (See Figure 2–1) • 32 character display (2 x 16) with three associated softkeys and

DS 5064B AOM (See Figure 2–4) • 64 programmable keys with red lights• A maximum of 4 can be assigned to any keyset to provide addi-tional programmable

2.4.2 iDCS SERIES EQUIPMENTiDCS 28D KEYSET (See Figure 2–5) • 32 character display (2 x 16) with three associated soft keys anda scroll key• 28 progra

iDCS 64B AOM (See Figure 2–8) • 64 programmable keys with red lights• A maximum of 4 can be assigned to any keyset to provide addi-tional programmable

iDCS KDB-FULL DUPLEX (FKDBF)This is a daughter board that can be installed only in the 18 or 28 button keyset. The standard speakerphonemode of operat

2.4.4 OfficeServ™ ITP-5100 SERIES EQUIPMENTITP-5121D IP KEYSET (See Figure 2–12) • 32 character display (2 x 16) with three associat-ed soft keys and

2.4.6 OfficeServ™ WirelessMGI/DUAL-BAND AP SOLUTIONWIRELESS DUAL-BAND ACCESS POINT (SMT-R2000) (See Figure 2–15)The wireless access point (SMT-R2000)

WIRELESS INTERNET PHONE (WIP-5000M HANDSETS) (see Figure 2-16)Wireless Internet Phone (WIP-5000M) is a compact handheld unitthat works within the Sams

PART 3. SPECIFICATIONSThe following tables provide technical data for the OfficeServ 500 hybrid/key telephone system.*Normal factory setting.*Normal f

TABLE OF CONTENTSPART DESCRIPTION PAGE1 SYSTEM OVERVIEW1.1 GENERAL DESCRIPTION ...

*This is the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable feet fromthe KSU. The total distance must not exceed

SYSTEM TONES3.5 SYSTEM TONESTONE FREQUENCIES CADENCEDIAL TONE 350 + 440 Hz ContinuousRINGBACK TONE 440 + 480 Hz 1 sec on + 3 sec offDID RINGBACK TONE

*Overrides headset mode**DCS model keysets only3.6 KEYSET LED INDICATIONSCONDITION LED COLOR LED ON LED OFFLINE IDLE OFF — OFFLINE IN USE RED / GREEN

*These are approximate values. Specific UPS devices, due to their internal construction, can have greater or less-er values.*These are approximate val

MVERSIONLVERSIONStation Groups 40 80Trunk Groups 30 30UCD Groups 20 20Station Group Members 48 48Unconditional Group Members 32 32Trunk Group Members

PART 4. BUSINESS FEATURE PACKAGESYSTEM FEATURESAccount Code EntryForced - VerifiedForced - Not VerifiedVoluntaryAccount Code KeyAccount Code Key - One

ISDN ServicePrimary Rate Interface (PRI)Basic Rate Interface (BRI)LAN InterfaceLeast Cost RoutingLive System ProgrammingFrom any Display KeysetWith a

4.1 SYSTEM FEATURE DESCRIPTIONSACCOUNT CODE ENTRYStation users may enter an account code (maximum 12 digits) before hanging up from a call. This accou

ADMINISTRATOR PROGRAM KEYThis feature gives designated stations the ability to administer a number of System functions from their key-set using a flex

following:“I’m sorry. There is no answer”,“That station is busy”, and “Invalid Number. Please try again”. A maxi-mum of two minutes of super capacitor

3.4 CABLE REQUIREMENTS...3.23

be distributed to the next available agent. When there are no calls in queue the next new call will be routedto the next idle agent according to a spe

Agent StatisticsUCD supervisor positions using a display keyset can monitor the number of agents in a group and how manyagents are currently logged in

CALLER IDENTIFICATIONThe OfficeServ 500 supports three methods of identifying an incoming caller depending on the circuit typeas described below.Autom

Store Caller ID NumberAt any time during an incoming call that provides Caller ID information, you may press the STORE key. Thissaves the Caller ID nu

CALL FORWARDINGThis feature allows the user to redirect (forward) incoming calls.The calls can be redirected to the attendant,a hunt group, voice mail

CALL HOLD ExclusiveOutside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call. Calls placedon exclusive hold can

stations and IP keysets receive a tone in the earpiece of the handset.The volume of the camp-on tone can beset by the station user. Camped-on calls fo

OfficeServ™ LinkSamsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ500 Main Processor and all

CONFERENCE GROUPUsers that have a 5112L-ITP large screen keyset or OfficeServ Softphone may have 1-5 conference groupsprogrammed. Each conference grou

Dialed Number Identification service (DNIS) is a feature of 800 or 900 type numbers that allows the numberdialed by the caller to be identified in the

OfficeServ 500 General System DiagramiDCS 28 Button KeysetiDCS 18 Button KeysetiDCS 8 Button KeysetiDCS 64 ButtonAOMiDCS 14 ButtonAOMITP-5112L KeysetI

DOOR LOCK RELEASE (PROGRAMMABLE)After answering a call from the door phone, users can dial a code to activate a contact closure. This can beused to op

EXTERNAL PAGE INTERFACESThe OfficeServ 500 MISC module provides one external page output and two zone control relays. Resourcesfrom added miscellaneou

INCOMING CALL DISTRIBUTIONIncoming calls can be assigned to ring a distributed station hunt group.This allows all members of the groupto share the cal

LEAST COST ROUTINGLeast Cost Routing (LCR) is the ability to automatically select the most cost effective central office route forthe outside number d

MOBILITY SOLUTIONSamsung offers a Single-Line integrated Mobility (SLiM) solution that provides hand-off and roaming capa-bilities. Each SLiM handset

NETWORKINGThe OfficeServ 500 system allows up to 99 systems to be networked together with a high level of feature inte-gration. The networked systems

•Centralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to beshared by all stations in a multi-node network. Th

•Voice Mail Transfer Key: Users may transfer a caller directly to a co-workers voice mail box with out ring-ing their telephone by pressing the VT key

PRIORITY CALL QUEUINGThis feature places calls to an UCD or NORMAL station queue ahead of other calls based on priority level (1-9).The system reads t

Automatic / ManualRing destinations will automatically change based on time of day and day of week.At any time the system can be manually forced into

PART 1. SYSTEM OVERVIEW1.1 GENERAL DESCRIPTIONThe SAMSUNG OfficeServ 500 (Digital Communications System) is a VoIP enabled digital telephone systemdes

SPEED DIAL BY DIRECTORYThe OfficeServ 500 system provides the user with the ability to look up a speed dial number and place thecall.There are three s

TENANT SERVICE (2)The OfficeServ 500 supports two forms of tenant service as detailed below.•System Splitting: In the first form there are several pro

TRUNK GROUPSOutside lines can be grouped for easy access by dialing a code or pressing a button.There are 30 trunk groupsavailable.UNIFORM CALL DISTRI

These IP Keysets can be installed in the local office or in a remote office, home office with full featureoperation.3) IP Networking: Connect up to 15

STATION FEATURESAdd-On ModulesAppointment ReminderAutomatic HoldAutomatic PrivacyBackground MusicBusy Station CallbackBusy Station Indications (BLF)Ca

APPOINTMENT REMINDERWhen programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetingsor appointments. Alarms

at the station that is forwarded. The TRSF/transfer key also lights if Forward All is set and no key is pro-grammed for Forward All. Keyset users can

EXCLUSIVE HOLDPressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercomcalls are automatically

OFF-HOOK RINGINGWhen a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is wait-ing.The ring signal is

PROGRAMMED STATION MESSAGESAny station may select one of 20 messages to be displayed at a calling party’s keyset to advise others of theirstatus.Ten m

TWO CABINET SYSTEMWhen it is required that the basic system be expanded to provide acapacity greater than that described above, the Release 2 SignalCo

SPEAKERPHONEThe DS, iDCS and ITP keysets have built-in speakerphone. The speakerphone enables calls to be made andreceived without the use of the hand

Account Code DisplayCall Duration TimerCall for Group IdentificationCall Processing InformationCaller ID InformationCalling Party NameCalling Party Nu

Next CallIn the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXTkey to display the Caller ID i

CONFERENCE INFORMATIONWhen a conference is set up, each extension and outside line number is displayed at the controlling stationwhen it is added.When

OVERRIDE IDENTIFICATIONIf another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] dis-play if the

SAMPLE DISPLAYSDisplay model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing infor-mation is provided

SAMSUNG TELECOMCALL FOR:500This display shows an incoming call fromSamsung Telecom ringing at group 500.13054264100702:RINGINGThis display shows an in

SAMPLE UCD DISPLAYSaverage time inqueue is 03:51The average time on hold (waiting to beanswered) is three minutes and 51 seconds.005 calls inqueue now

SMDR REPORT FOR [STA Miami ] Mar/21/1999 13:49===============================================================================T EXT AUTH TRK MM/DD STT.

Caller ID Number1–15 DigitsCaller ID Name1–15 CharactersSMDR REPORT FOR [STA Miami] Mar/21/99 13:49===================================================

1.3 MAXIMUM DEVICE QUANTITIESDEVICE TYPE MAXIMUM NOTESPhysical Ports 488 In a 3 cabinet systemStations Digital Analog IP600†360*360*240† TDM and IP

4.6 SAMPLE OF UCD EMBEDDED REPORT============================================================UCD GROUP 529 : SALESFROM: SUN 02 Feb 00:00TO : SUN 02 F

4.7 UCD CALL STATISTICSCALLS IN QUEUE NOWHow many calls are currently in queue.This statistic is a real time statistic and so will not print on a repo

This statistic includes:a) Calls answered by agent.b) Calls that are not answered by an agent and go to final destination.c) Calls that are sent to th

4.8 UCD AGENT STATISTICSLOGGED INThe number of stations programmed in the UCD group and the number of stations that are currently logged in.This stati

4.9 SAMPLE TRAFFIC REPORTTRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35**************************** SYSTEM STATISTICS *********************

4.10 TRAFFIC REPORT OVERVIEWA***************************** SYSTEM STATISTICS ****************************1 BEGINNING: 04/01/99 08:00

10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group.11. INTERNAL PAGE USED: Peg count of every time int

6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing callis defined by the SMDR START TIME programm

5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callersrecalling a station are not counted ag

PART 5. GENERAL USER INFORMATION5.1 RADIO FREQUENCY INTERFERENCEWARNING: This equipment has been tested and found to comply with the limits for a Clas

1.4 INTERIOR VIEW OF THE CABINET1.5PSU-BPSU-B/PSU60Slot 1Slot 2Slot 3Slot 4Slot 5Slot 6Slot 7Slot 8Slot 9 / SCP2MCP2/LCP2POWERBATTERYSIO1 SIO2

TELEPHONE CONNECTION REQUIREMENTSThe Federal Communications Commission (FCC) has established rules which permit the DCS to be connecteddirectly to the

FIELD REPAIRSOnly technicians certified on the OfficeServ 500 are authorized by SAMSUNG TELECOMMUNICATIONS AMERICAto perform system repairs.Certified

PART 6. HOTEL / MOTEL FEATURE PACKAGE6.1 GENERAL OVERVIEWThe OfficeServ 500 Hotel / Motel software package combines the OfficeServ 500 business featur

6.2 HOTEL / MOTEL FEATURESBi-Directional PMSCall CostingCheck InCheck OutDeposit PostingDSS Key Use During Feature ActivationEnhanced User Programming

CHECK INThe OfficeServ 500 Hotel / Motel software allows an Administrator keyset to check a guest into a room bypressing the CHECK IN key and followin

This feature can be set and canceled from the guest room phone. This feature offers 64-button module sup-port. Meaning that the associated DSS key ass

Phone BillThe Phone Bill report provides only the phone bill information for a specific room. This print out is separatefrom the guest room bill.This

• HOLD AND NEED CLEANING – Message sent to update PMS. Indicates that the room is being held andrequires cleaning.• HOLD AND NEEDS MAINTENANCE – Messa

STATION TYPESThe system software enables station ports to be defined for a specific use throughout the hotel. Each tele-phone can be designated as bei