Samsung HT-AS730S Uživatelský manuál stáhnout pdf

Samsung Electronics America

September 2010 Volume 4, Issue 9 Consumer Electronics Newsletter

Samsung Tech Talk

Inside this issue:

KPI Memo: Your

Focus for the 2nd

Half of 2010

TV Basics 101:

LED Backlight

Sources

24/7 On-Line TV

Training on SPS-TV

Hot Tech Tips 5

How to Upgrade

HT-AS730 and HT-

WS1 Firmware

Warranty Policy for

3D Glasses, Link-

sticks, and 3”

Screen Remotes

The New HT-

C9950W: Home

Theater Heaven

How to Repair a

Defective Spindle

GSPN Updates 13

2010 TV Training

Schedule

Samsung Photo

Find

Your source for service information

KPI Memo: Your Focus for the 2nd Half of 2010

Elisa Pagliaro

Samsung Field Service

Thank you for your dedication and hard

work during the 1st half of 2010. As we

continue to partner together for the remain-

der of 2010, we would like to take this time

to remind you of the two key performance

indicators that we will be closely focusing

on.

1. Repeat Repair Ratio (RRR or REDO)

– A repeat service repair within 90

days of initial repair. The first ser-

vicer that conducted the repair will

be charged with a REDO if a second

servicer repairs the unit within 90

days.

 Calculation: When a 2nd claim is sub-

mitted (processed or rejected) within

90 days of the previously completed

claim.

 2nd Half 2010 Target : 3.8%

 Reminder: Only submit one claim for

each individual repair. (Never submit

one claim for first visit diagnosis and

another claim for the 2nd visit parts

replacement. This will count as a

REDO against you.)

2. Long Term Repair (LTR) – A service

repair that exceeds 7 days from the

first scheduled date. It is very im-

portant to enter the correct first

scheduled date for the customer’s

appointment, as this is the starting

point from when the calculation is

triggered.

 Calculation: Number of warranty

claims completed over 7 days from

first scheduled date, divided by the

total number of warranty claims during

the same period

 2nd Half 2010 Target: 10%

 Reminder: Only set the first appoint-

ment date when you are certain you

have the correct parts you expect you

need to complete the repair. Entering

any random or inaccurate date in the

“schedule date” field will start the cal-

culation for LTR. If you are not ready

to set a firm appointment date, set the

ticket Status to “Pending” with the

Reason set to “Waiting for Repair”.

Please remember that QOS, reducing

parts returns, and reducing long-term

pending service transactions over 15 days

are also important.

We are working on providing you with

your key performance indicator informa-

tion on a regular basis. This information

will make it easier for you to know how

your actual performance compares to our

targets. If you have any questions regard-

ing your individual KPIs, please contact

your Regional Service Engineer (RSE)

who will be happy to assist you with your

concerns or questions.

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Strany 1 - Samsung Tech Talk

Samsung Electronics America September 2010 Volume 4, Issue 9 Consumer Electronics NewsletterSamsung Tech Talk Inside this issue: KPI Memo: Your Foc

Strany 2

Please Send Us Your Comments! Something you’d like to see in the Samsung Tech Talk Newsletter? If there a topic/issue we haven’t covered that you’d

Strany 3

Page 11 Volume 4, Issue 9 Consumer Electronics Newsletter Samsung Tech Talk Power technology delivers dynamic and detailed sound without dis

Strany 4 - SPS-TV!

Page 12 Volume 4, Issue 9 Consumer Electronics Newsletter Samsung Tech Talk If a customer cannot get discs to load and the display reads “Lo

Strany 5 - Hot Tech Tips

Page 13 Volume 4, Issue 9 Consumer Electronics Newsletter Samsung Tech Talk We encourage you to use our GSPN site to find the latest service

Strany 6

Page 14 Volume 4, Issue 9 CE Newsletter Samsung Tech Talk Samsung has introduced a new concept in training and service: A mobile training fac

Strany 7

Samsung Electronics America Page 15 Samsung Electronics America Page 15 SAMSUNG Photo Find Directions: Carefully examine the “Before” picture and

Strany 8

Samsung Electronics America Page 16 Samsung Electronics America Page 16 SAMSUNG Photo Find: Solution

Strany 9

TV Basics 101: LED Backlight Sources Adam Vogel Product Support Page 2 Volume 4, Issue 9 Consumer Electronics Newsletter Samsung Tech Talk F

Strany 10 - Please Send Us Your Comments!

TV Basics 101: LED Backlight Sources continued Page 3 Volume 4, Issue 9 Consumer Electronics Newsletter Samsung Tech Talk LED – The light so

Strany 11 - Page 11

Page 4 Volume 4, Issue 9 Consumer Electronics Newsletter Samsung Tech Talk Samsung is pleased to announce 24/7 on-line TV training on SPS-TV

Strany 12 - Michael Vigliotti

Hot Tech Tips Jorge Tavora Product Support Manager/Tech Support Hotline/Triage Page 5 Volume 4, Issue 9 Consumer Electronics Newsletter Sams

Strany 13 - GSPN Updates

Hot Tech Tips Continued Page 6 Volume 4, Issue 9 Consumer Electronics Newsletter Samsung Tech Talk Model: UN55C7000WFXZA Symptom: One-half

Strany 14 - 2010 TV Training

Hot Tech Tips Continued Page 7 Volume 4, Issue 9 Consumer Electronics Newsletter Samsung Tech Talk Model: LNT5271FX Symptom: Vertical lines

Strany 15 - SAMSUNG Photo Find

Page 8 Volume 4, Issue 9 Consumer Electronics Newsletter Samsung Tech Talk Problem: You can normally update the firmware for an HTiB with a

Strany 16 - SAMSUNG Photo Find: Solution

Page 9 Volume 4, Issue 9 Consumer Electronics Newsletter Samsung Tech Talk The steps for downloading the PRM are illustrated below with the

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Procházejte online nebo si stáhněte Uživatelský manuál pro LCD televizory Samsung HT-AS730S. Samsung Tech Talk - P.C. Richard & Son Uživatelská příručka

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